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Privacy Policy

PRIVACY POLICY

Xcloudgame

 

In this Privacy Policy we explain:

The ways we collect personal data about you and why we do so, and

How we use your personal data.

 

This Privacy Policy applies to all of Xcloudgame’s games, websites and other related services, collectively the “Services”. Please note that we may from time to time update this Privacy Policy by posting a new version on xcloudgame.com. If we make any material changes, we will notify you by posting a notice in the related Services prior to the change becoming effective. Your continued use of the Services after the effective date will be subject to the new Privacy Policy.

 

How to contact us

If you have questions about data protection or if you have any requests for resolving issues with your personal data, we encourage you to primarily contact us via email.

Name of the company collecting the personal data (the controller): Xcloudgame

Email: [email protected]

 

The personal data we collect

 

1. Data you provide us

Player nickname

Other data you choose to give us (such as information in the floating center)

 

2. Data we collect automatically

Your mobile device identifiers (such as your device ID, advertising ID, MAC address and IMEI)

Data about your device, such as operating system, browser type and language

Data we collect with cookies and similar technologies (see more below)

Coarse location data (country or city-specific)

We also may create a Xcloudgame and/or game-specific ID for you when you use the Services

 

3. Data we collect from our partners

Data we receive if you link a third-party tool with the Services (such as login using your Facebook or Google account)

Demographic data (such as to determine the coarse location of your IP address)

Data to fight fraud (such as refund abuse in games)

Data from platforms that the games run on (such as to verify payment)

Data for advertising and analytics purposes, so we can keep improving our games

 

Why we collect your data

1. To make the Services work (performance of contract)

 

2. We process data necessary to:

Create accounts and allow you to play our games and use our Services

Operate the Services

Verify and confirm payments

Provide products and services you request

Send you communication related to the Services

To make the Services more enjoyable for our players (legitimate interests)

 

3. We collect and process necessary data to:

Update and develop player profiles

Develop and improve the Services and player experience

Manage our relationship with you

Provide social features as part of the Services

Customize your Services experience

Respond to your comments and questions and provide player support

Provide you offers in the Services related to other Xcloudgame products and services

Send you related information, such as updates, security alerts, and support messages

Enable you to communicate with other players

To show personalized advertisements (legitimate interests or consent depending on applicable jurisdiction)

 

4. We collect the following categories of your personal information and may sell it to third parties: identifiers, commercial information, internet or other electronic network activity information, geolocation data, and inferences drawn from these categories.

 

We collect, process and transfer to our third-party partners personal data to:

Track the content you access in connection with the Services and your online behavior

Deliver, target and improve our advertising and the Services

To keep the Services safe and fair

 

5. Ensuring a level playing field in the Services is a top priority for us.

 

6. In order to keep the Services and their social features safe and fair, to fight fraud and ensure acceptable use otherwise, we have a legitimate interest to process necessary data to:

Analyze and monitor use of the Services and its social features

Moderate chats either automatically or manually

Take action against fraudulent or misbehaving players

To analyze, profile, and segment

 

In all of the above cases and purposes, we may analyze, profile and segment all collected data in anonymized form.

 

With your consent, we may process your data for additional purposes, such as using your location based on your IP address to show you events you might be interested.

 

Who can see your data

Apart from Xcloudgame, your data can be accessed by others in the following situations:

 

1. Other players and users

Social features are a core component of our games. Other players and users may, for example, see your profile data, in-game activities and read the messages you have posted.

 

2. Partners working for Xcloudgame

Xcloudgame has partners to perform certain services for us. These partners process your data only at and according to Xcloudgame’s instructions in order to provide the Service, such as hosting, player support, advertising, analytics and fraud prevention.

 

3. Xcloudgame’s development partners

Xcloudgame works as a publisher for several game development companies. These development partners may process your personal data for the purposes described herein and where applicable, working as joint controllers of the processed data together with Xcloudgame.

 

4. Other companies and public authorities

In order to combat fraud and illegal activity, we may exchange data with other companies and organizations and provide it to public authorities in response to lawful requests.

 

We may also disclose your data based on your consent, to comply with the law or to protect the rights, property or safety of us, our players or others.

 

5. Advertising and social media partners

The Services include features from our partners, such as social media interaction tools and in-game advertising. These partners may access your data and operate under their own privacy policies. We encourage you to check their privacy policies to learn more about their data processing practices.

 

6. International data transfers

Our Services are global by nature and your data can therefore be transferred to anywhere in the world. Because different countries may have different data protection laws than your own country, we take steps to ensure adequate safeguards are in place to protect your data as explained in this Privacy Policy.

 

How do we protect your data

1. Security Safeguards

In order to help ensure a secure and safe player experience, we are continuously developing and implementing administrative, technical and physical security measures to protect your data from unauthorized access or against loss, misuse or alteration.

 

2. Data retention

We retain your data for as long as your account is active or as needed to provide you the Services. We will for example periodically de-identify unused game accounts and we regularly review and de-identify unnecessary data.

 

Note that if you ask us to remove your personal data, we will retain your data as necessary for our legitimate business interests, such as to comply with our legal obligations, resolve disputes, and enforce our agreements.

 

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